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Our Promise
At Why Group, we recognise that your privacy is extremely important and we are committed to protecting your personal
information at all times so that you feel comfortable working with us.
With this in mind we have implemented a number of measures to make sure your personal and confidential
information is processed, maintained and secured in accordance to the National Privacy Principles (NPP’s).
Our Privacy Statement will provide you with details of the type of information we may store about you, how we
acquire the information, make use of the information and most importantly how we protect your privacy.
Obtaining Information
You are free to browse our website without providing any personal or any other information whatsoever.
If however you wish to enquire or apply for any of our products and/or services, then it will be necessary for us to
collect certain information about you in order to process, assess and consider your application and/or enquiry.
Information Collected From:
Personal Information such as full names, marital status, date of birth, number of dependants;
Contact Information such as address, telephone numbers, email addresses;
Employment Information such as occupation, length of employment, employer, remuneration; and Financial Information such as outstanding mortgages, loans, other credit, repayments and commitments.
The information is collected via our online enquiry or application form(s) which is data volunteered by the user (you) directly.
We also collect personal information for market research and feedback purposes.
Information Collected > Third Parties
We may also collect information about you from third parties to support your enquiry, request and/or application.
These parties include employers and credit reporting agencies.
Use and Disclosure of Personal Information
Information that is collected and stored is not disclosed to any third party without your prior consent and approval.
Your consent is given by choosing to complete the online enquiry and/or application form and also by
acknowledging that you have read this “Privacy Statement”.
You can decide to change your mind and open or withhold your consent at anytime. On the other hand we may disclose personal information
for the purpose specified at the time of collection or for other purposes:
To entities related to our group of companies and to contractors which may from time to time be required to
provide services to us and our group of companies.
To inform you of products and/or services and new offers from us and our partners.
You can be removed from our databases, however please note that this will not delete information held about you on third party
databases or information which we are required to hold for legal or regulatory purposes.
To change your consent status or to change/delete your records, please contact us by calling
(02) 9745 2740.
Contracting Out Services & Disclosures
We also disclose personal information to organisations to whom we outsource functions, such as mailing and printing
houses and IT providers who assist us in providing you with information about products & services facilitated by us.
We will only deal with third parties that we trust to act in your best interests and who treat our customer’s information with
the same strict measures we enforce ourselves.
Access Your Personal Information
In most cases, you can gain access to personal information that we hold about you. We will handle requests for access to your personal
information in accordance with the NPPs.
Requests for access should be directed to the Privacy Officer –
privacy@whygroup.com.au.
Contact Methods
Unless you have advised otherwise, we, our lenders or any third party referred to above may contact you by telephone, letter, email or fax.
Security
The Privacy and Security of your information is most important. Why Group has implemented technology and security policies to
ensure your information is kept safe at all times.
Your Information is protected by:
We will take reasonable steps to protect your information, but data can never be 100% secure.
Please note that we will not be liable for any breach of security unless we have been negligent.
Website Cookies
Why Group, like most major website, make limited use of “cookies” technology to record statistics on the number and source of
visitors to our website.
Cookies are little files that store basic information without determining the identity of individual users. We never store any personal
information in cookies and this feature can be disabled by the user at any time.
Links to Other Sites
This website may from time to time include links to other sites. We make every effort to provide links to high quality,
reputable sites, but we are not responsible for their privacy practices, site content or the service they offer.
Telephone Calls
If you call any number listed on this website we may record your call for training and quality assurance purposes.
This ensures we are always improving our customer service standards.
Updating our Privacy Statement
We may update or amend our privacy statement from time to time without notice. The version at the time we collect or use your personal
information is the version that will apply.
Privacy Complaints
If you would like more information about the way we manage personal information or are concerned that we may have breached your
privacy and wish to make a complaint, please contact our Privacy Officer.
If you have any questions about your privacy call (02) 9745 2740 or sending an email to
privacy@whygroup.com.au.
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